Frequently Asked Questions
Answers to the things customers ask us most. Can't find what you need? Reach out anytime.
Orders & Shipping
Most orders ship within 24 hours and arrive in 2–5 business days within the US. You'll receive tracking the moment your parcel leaves our warehouse.
Yes — every order over $20 ships free. Orders below that carry a small flat rate shown clearly at checkout.
If your order hasn't shipped yet, contact us and we'll update it right away. Once it's in transit we can't redirect it, but we can help you reroute through the carrier.
Returns & Warranty
You have 14 days from delivery to return any unused pair in its original packaging for a full refund.
Every pair carries a 24-month limited warranty against manufacturing defects. Extended coverage is available at checkout.
Once we receive and inspect your return, refunds are issued to your original payment method within 3–5 business days.
Products & Support
Always. We source directly from authorized partners — every pair is brand-new, sealed, and fully guaranteed.
Of course. Reach our sound advisors by chat or email and we'll match you to the perfect signature for your ears and budget.